Refund policy

Customer satisfaction is our number one priority as we want you to be happy with your purchase and aim to make the returns process as seamless as possible.

Change of mind

We offer a 7 day money guarantee on all our products.

For Supplements, we offer a 7 day money back guarantee starting from the day of receiving the order on all purchases in case you do not like the taste/flavour or have an adverse reaction from the product (5 scoops or less used). 

For Apparel, we offer exchange/store credits/refunds if you're not happy with your purchase or size as long as it is unworn, unused, in its original condition with tags still attached and within 7 days of receiving. 

Determining who pays for return shipping cost will be on case by case basis. 'Top Athlete' reserves the right to deny requests that don not comply with above conditions.

NOTE: There are no exchanges or refunds on free promotional products or special offer items.

For change of mind refunds processed through credit/debit card or PayPal, a 3% card transaction fee will be deducted. If the refund is processed through Afterpay, a 8% fee will apply.

To start a return, you can contact us at enquiries@topathlete.com.au. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiries@topathlete.com.au.

Damaged/Incorrect items

Please carefully examine your received order and notify us within 24 hours in case of defects, damage, or if an incorrect item has been delivered. This allows us to promptly assess the situation and take necessary steps to rectify any issues.

Many couriers require notification of damage within 24 hours for insurance purposes.

It is crucial to comply with this timeframe, as failure to do so could lead to the rejection of your claim.

If the items are damaged, kindly retain the outer packaging (satchel/carton) as the courier may need to inspect it for insurance claims. Please refrain from discarding the packaging in such cases.

 

Refunds
We will notify you once we’ve received and inspected the returned items, and let you know if the refund was approved or not. Most refund requests are processed within 72 hours of receiving the items. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.