Refund policy

At Top Athlete, customer satisfaction is our priority. We want you to be happy with your purchase and aim to make the returns process as simple and transparent as possible.

Opened Products

Due to food safety regulations, we no longer can accept returns or exchanges on any opened products or products with broken seals.

If you're trying a product or flavour for the first time, we recommend purchasing a sample pack or 10-serve pack before committing to a larger size.

Change of Mind

If you change your mind, you may return unopened products.

Please note:

  • Return shipping costs are the responsibility of the customer.
  • Original shipping charges are non-refundable.
  • If your order qualified for free shipping, a flat $15 shipping fee will be deducted from your refund.
  • Orders paid via credit/debit card or PayPal will incur a 5% deduction to cover payment processing and restocking costs.
  • Orders paid via Afterpay will incur a 10% deduction.

Products must be returned unopened, unused, and in their original condition.

Refunds Following Cancellation Before Dispatch

Where an order is successfully cancelled before dispatch, a refund will be processed back to the original payment method.

Refund processing times may vary depending on your payment provider.

  • Orders paid via credit/debit card or PayPal will incur a 5% deduction to cover payment processing and restocking costs.
  • Orders paid via Afterpay will incur a 10% deduction.

Flavour Exchanges

If you'd like to swap a flavour, we're happy to help.

Shipping charges will apply for the replacement order, with the cost calculated based on the size and weight of the shipment at the time of processing.

Products must be unopened and in their original condition.

Damaged/Incorrect Items 


Please carefully examine your received order and notify us within 24 hours in case of defects, damage, or if an incorrect item has been delivered. This allows us to promptly assess the situation and take necessary steps to rectify any issues.

Our couriers require notification of damage within 24 hours for insurance purposes.

It is crucial to comply with this timeframe, as failure to do so could lead to the rejection of your claim.

If the items are damaged, kindly retain the outer packaging (satchel/carton) as the courier may need to inspect it for assessment. Please refrain from discarding the packaging in such cases.

International Orders

Unfortunately, we do not offer refunds or exchanges on international orders.

Fraudulent Orders

If an order is identified as fraudulent, it will be cancelled and refunded.

A 20% administration fee will be deducted to cover payment processing fees, currency conversion costs, and associated administrative expenses.

Free Gift Policy

Free gifts must be selected during checkout.

We are unable to ship free gifts separately if they were not selected at the time the order was placed.

While our team may occasionally include a complimentary gift manually, this is entirely at our discretion and cannot be guaranteed.

Only one free gift is available per order.

If multiple free gifts are added due to a website or system error, only the highest-value eligible gift will be included.

Top Athlete reserves the right to remove or amend any free gift where the order does not meet the promotional eligibility requirements.

Gift Card Policy

Gift cards purchased from Top Athlete are not eligible for free gifts, promotions, or gift-with-purchase offers.

  • The purchase value of gift cards does not count toward minimum spend thresholds required to qualify for free gifts or promotional offers.

  • If an order contains both physical products and gift cards, only the total value of the physical products will be considered when determining eligibility for any free gift.

  • The person who uses the gift card will be entitled for the free gift.

Example:

If a customer purchases:

  • $80 in products

  • $50 in gift cards

Only the $80 product total will be assessed for free gift eligibility. 

The person who uses the gift card will be entitled for the free gift.

Top Athlete reserves the right to amend or remove free gifts from orders that do not meet the eligibility criteria outlined above.

If you have any questions regarding promotions or gift card purchases, please feel free to contact our support team.

Sample Pack Refund & Return Policy

Please note that we do not offer refunds or returns on sample packs.

Apparel Exchange & Size Change Policy

Sale Periods (e.g., Black Friday, Boxing Day etc.)

During sale events, we do not offer returns, refunds, swaps, size changes, or exchanges on apparel items. All sales are final.

At other times, we offer exchanges or size changes.

Please note that the customer is responsible for return shipping costs, and additional shipping fees will apply for sending the new items, which will be calculated based on the size of the shipment at the time of despatch.

Apparel Returns Policy (Excluding Sale Period)

For apparel returns, we offer store credit only. Refunds are not provided. Store credit can be used for future purchases on our website. If you're not happy with your purchase or size- as long as it is unworn, unused, in its original condition with tags still attached and within 7 days of receiving.

Top Athlete' reserves the right to deny requests that do not comply with above conditions.

To start a return, you can contact us at sales@topathlete.com.au. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@topathlete.com.au.

 

Refund Process Timeframe


We will notify you once we’ve received and inspected the returned items and let you know if the refund was approved or not. Most refund requests are processed within 72 hours of receiving the items. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.